THE VERTEX KNIT

Returns Policy

You may return most new, unopened items within 10 days of receiving your order for a full refund and after consulting - contacting us prior. All return shipping costs must be covered by you.

You should expect to receive your refund within days of giving your package to the return shipper, and us receiving it - however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or you can simply contact us either via mail or through our social media channels and we will have everything sorted out for you.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates are fixed, for a much smoother, less hectic and well rounded, check out process on your side. We cover all extra fees, so you don't have to pay more. If you have any more q's please contact us at info@iaminhatelove.com

Got a question you can't find an answer too or need a little extra help with your order? Please feel to drop us a line [at] info@iaminhatelove.com and we'll get back to you as soon as we can. Or you can still chat with us directly via chat - through a direct message on Instagram @iaminhatelove or even via a phone call [at] + 357 99522182 —