Shipping & Return's Policy

 


Shipping

We aim to dispatch all orders within 48 hours of confirmation. Should any delay occur, our team will contact you promptly via email or phone.

Within Cyprus, we ship primarily with GAP Akis Express. For international deliveries, we work predominantly with Cyprus Post (Limassol central branches), selecting the most reliable and efficient  service for your destination.

 For:    Cyprus

 

Enjoy complimentary shipping on all orders over €100
Orders below this threshold are always shipped at a flat rate of €3

You may choose delivery to your home address or to a GAP Akis Express collection point.


For:    International

We offer  worldwide shipping to most destinations.

  1. European Union orders are delivered free of customs duties
  2. All shipments are securely packed and fully tracked
  3. Tracking details are provided via email upon dispatch 
  4. Our customer support line remains available for any assistance

Orders are processed during our business hours, Monday to Saturday, 10:30 – 20:00, excluding public holidays.

CUSTOMS & IMPORT DUTIES

For orders shipped outside the European Union, customs duties, import taxes and any other charges imposed by the destination country may apply upon arrival.

IAMINHATELOVE has no control over these charges and is not responsible for any customs duties, import taxes or additional fees imposed by local authorities. As these costs vary depending on the destination, we are unable to calculate or guarantee the exact amount at the time of purchase.

We recommend checking with your local customs authority before placing an order if you are unsure about the applicable rules or charges.

If a parcel is refused or left unclaimed due to unpaid customs duties and is subsequently returned to IAMINHATELOVE, any costs incurred by us as a result of the return may be deducted from the refund.

Please note that customs duties and import taxes are separate from shipping costs and are not charged by IAMINHATELOVE unless explicitly stated at checkout.

BREXIT & UNITED KINGDOM ORDERS

Following the United Kingdom’s departure from the European Union, orders shipped from the EU to the UK may be subject to different VAT and customs rules depending on the total value of the goods.

For orders up to and including £135, UK VAT is generally applicable at the point of sale, and customers should not normally be charged additional import duties upon delivery, provided the applicable VAT requirements have been correctly handled at checkout.

For orders over £135, UK import VAT and customs duties may be payable when the goods enter the United Kingdom. These charges are determined by UK customs authorities and may vary depending on the goods, their origin and the applicable tariff.

IAMINHATELOVE does not determine or control these charges and cannot be held responsible for any customs duties, import VAT, handling fees or changes to UK customs regulations.

If you are unsure whether additional charges may apply to your order, we recommend checking the current requirements with UK customs authorities before placing your order.

UNITED STATES  –  CUSTOMS & IMPORT DUTIES

Orders shipped to the United States may be subject to import duties, tariffs, customs fees and other charges when entering the country.

Following changes to U.S. customs regulations, the previous $800 duty free de minimis exemption no longer generally applies to imported goods. As a result, duties and other import charges may apply regardless of the value of the order.

The exact amount depends on factors including the type of goods, declared value, country of origin and applicable U.S. tariff rates.

These charges are determined by U.S. Customs and Border Protection and/or the relevant carrier and are outside the control of IAMINHATELOVE. 

Any customs duties, import taxes, tariffs or handling & processing fees charged upon importation are the responsibility of the recipient unless otherwise explicitly stated at checkout.

We recommend checking the current U.S. import requirements before placing an order if you are unsure about the potential charges.

 

Returns

We accept returns within:

  1. 14 days for Cyprus and  Greece orders 
  2. 30 days for international shipments

 Requests made outside these timeframes cannot and wont be accommodated.

Eligibility

To qualify for a return, items must be:

    • Unworn and unused
    • In their original  IAMINHATELOVE packaging
    • Accompanied by all tags, labels, and complimentary extra's
    • We kindly ask that you contact us prior to returning your item.

Refunds

Approved returns will be refunded to the original payment method.
Please note:

    • Shipping fees are non - refundable
    • Refunds apply to the item value only

Exchanges

We offer exchanges for:

    • Defective or damaged items may be exchanged. However, items damaged due to external factors beyond our control are not eligible for a refund or exchange.
    • Alternative sizes or colours (subject to availability)

To initiate an exchange, please contact us before sending back your item.

Returns can be directed to our showroom:

IAMINHATELOVE CONCEPT STORE
Anexartisias 28B
3036 Limassol, Cyprus
+357 99522172 for JOSEFINE HEICH

Customers within Cyprus may also use GAP Akis Express /  International clients may use a courier of their choice (always in direct contact with us for a seamless shopping experience)

Credit Notes

Credit notes may be issued following individual review.

To request one, please email us at info@iaminhatelove.com with the subject:
CREDIT NOTE

Order Cancellations

All orders are considered final once confirmed and cannot be cancelled.

We encourage you to review your order carefully before completing your purchase.

Delivery & Fees

  1. Return shipping costs are the responsibility of the customer
  2. Delivery fees are non refundable
  3. Any issued credit note may reflect deducted shipping costs

Additional Information

We reserve the right to decline future transactions in cases of excessive or irregular return activity.

While most deliveries arrive promptly, please allow up to one week during peak or exceptional periods.

As an independent concept store, each order is handled with care and intention. We appreciate your patience and continued support.

Contact

For any enquiries:

Email: info@iaminhatelove.com
Hotline: +357 99522172

 

Please  and  Thank you.