Shipping & Return's Policy

 

 

For: Shipping

We aim to ship your goodies within 48 hours from when you place your order - if there are any delays in said service we will contact you via email or phone call.

Our main correspondent courier service is with GAP AKIS EXPRESS and the CYPRUS POST OFFICE (Limassol central branches for both)

 

You can get free shipping to CYP when you spend over 100EU on your orders​ plus. For all orders below the noted amount, shipping follows the standard fee of 3€​ —  

 Shipping to Greece and the rest of the world

Please note:   

We do offer express worldwide shipping to most countries via the central CY postal service. All deliveries being sent out are fully secured, and come with a tracking number attached plus 24/7 customer service and hotline, from our part

We tend to process and dispatch orders during our main working hours— excluding weekends and public holidays. You can find us in store daily from Monday to Saturday, from 10:30 and until late 19:30 

 

For: Returns

We've got a 10 day limit for any return issues,  error notices and messages

If you exceed said stated limit — we won’t be able to unfortunately issue a return fund. To be eligible for a return, your item must be unused and in the same condition that you originally received it. It must also be in the same IAMIN / HATELOVE bag and packaging we used:  followed by all the receipts, tags and labels (untouched). To complete your return, we require a client notice beforehand either via email, call or through our social's. For a full refund, we always exclude the initial shipping fee and provide back only said, purchased item's value.

 

For: Credit notes

Eligible only after specific consultation for each individual order and enquiry

 

For: Exchanges

We only replace items if they are defective or damaged to a level that is a solid manufacturer issue. Now, if you need to exchange a product for the same item but perhaps a different size or colour, contact us via email at info@hlaotvee.com and then proceed to send your item (s) to: GAP AKIS EXPRESS Thessalonikis 43 for:

IAMINHATELOVE SHOWROOM

Anexartisias 28B, Limassol 

3036 / Cyprus

0035799522172

 

For: Order Cancellations

 

Once any and all orders are placed and confirmed, they cannot be cancelled. Please make sure that you have read and agreed to all of our policies before finalising an order. The items will be shipped out and can only be exchanged within the policy guidelines as outlined above. 

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For: Delivery

You are responsible for paying for your own GAP AE courier delivery costs for any returns that you may wanna issue. Delivery costs are non-refundable! If you receive a credit note, we will deduct any delivery costs from it

 

Please read this: If we notice and track an unreasonable return pattern we have every prerogative to refuse any future orders, transactions and requests from those specific individuals

 

Depending on where you live, the time it may take for your exchanged product or standard order to reach you may vary — it usually takes up to a week in extreme cases and time periods so be patient, and do not lash out as

we are a small, independent business trying our bloody best! We love you