THE JOAN SHOULDER BAG - SOFT CARAMEL

We aim to dispatch all orders within 48 hours of confirmation. Should any delay occur, our team will contact you promptly via email or phone.

Within Cyprus, we ship primarily with GAP Akis Express. For international deliveries, we work predominantly with Cyprus Post (Limassol central branches), selecting the most reliable and efficientl service for your destination.

For: Cyprus

Enjoy complimentary shipping on all orders over €100 Orders below this threshold are always shipped at a flat rate of €3

You may choose delivery to your home address or to a GAP Akis Express collection point.

For: International

We offer express worldwide shipping to most destinations.

European Union orders are delivered free of customs duties All shipments are securely packed and fully tracked Tracking details are provided via email upon dispatch Our customer support line remains available for any assistance

Orders are processed during our business hours, Monday to Saturday, 10:30 – 20:00, excluding public holidays.

Returns We accept returns only within:

14 days for Cyprus and Greece orders — 30 days for international shipments

Requests made outside these timeframes cannot and wont be accommodated.

Eligibility To qualify for a return, items must be:

1. Unworn and unused
2. In their original IAMINHATELOVE packaging

Accompanied by all tags, labels, and complimentary extra's

We kindly ask that you contact us prior to returning your item.

Refunds

Approved returns will be refunded to the original payment method. Please note:

Shipping fees are non - refundable — Refunds apply to the item value only

Exchanges

We offer this service only for:

1. Defective or damaged items
2. Alternative sizes or colours (subject to availability)

To initiate an exchange, please contact us before sending your item.

Returns can be directed to our showroom:

IAMINHATELOVE SHOWROOM Anexartisias 28B 3036 Limassol, Cyprus +357 99522172

Customers within Cyprus may also use GAP Akis Express / International clients may use a courier of their choice (always in direct contact with us for a seamless shopping experience)

Credit Notes

Credit notes may be issued following individual review.

To request one, please email us at info@iaminhatelove.com with the subject: CREDIT NOTE

Order Cancellations

All orders are considered final once confirmed and cannot be cancelled. We encourage you to review your order carefully before completing your purchase.

Delivery Fees

Return shipping costs are the responsibility of the customer

Delivery fees are non refundable
Any issued credit note may reflect deducted shipping costs

Additional Information We reserve the right to decline future transactions in cases of excessive or irregular return activity.

While most deliveries arrive promptly, please allow up to one week during peak or exceptional periods.

As an independent concept store, each order is handled with care and intention. We appreciate your patience and continued support.

For any enquiries:

Email: info@iaminhatelove.com

Phone: +357 99522172

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Got a question you can't find an answer too or need a little extra help with your order? Please feel to drop us a line [at] info@iaminhatelove.com and we'll get back to you as soon as we can. Or you can still chat with us directly via chat - through a direct message on Instagram @iaminhatelove or even via a phone call [at] + 357 99522182 —